Tenant Handbook

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  1. Introduction
    1. Welcome
  2. General Building Operations
    1. Property Management Office
    2. Property Management Team
    3. Business Hours
    4. Building Closures
    5. Postal Service
    6. Delivery Services
    7. Elevators
    8. Loading Dock
    9. Stairwells
    10. Amenities
  3. Tenant Information
    1. Rental Remittance
    2. Tenant Insurance
    3. Parking Procedures
    4. After-Hours Building Access
    5. Designated Persons
    6. Tenant Vendor Requirements
    7. Tenant Graphics
    8. Lobby Electronic Directory
    9. Keys
    10. Moving Policies and Procedures
    11. Move-Out Procedures
  4. Services and Facilities
    1. Standard Building Services
    2. Rise Buildings
    3. Janitorial Services
    4. Above-Standard Janitorial Services
    5. Carpet Cleaning
    6. Removal of Above-Standard/Extra Trash
    7. Window Cleaning
    8. Pest Control
    9. Above-Standard Building Services
  5. Security
    1. Security Notice
    2. Building Access Control Systems
  6. Tenant Emergency Procedures
    1. Introduction
    2. Fire Procedures
    3. Active Shooter
    4. Medical Emergency Procedures
    5. Severe Weather procedures
    6. Power Failures
    7. Elevator Stoppage
    8. Workplace Violence Procedures
    9. Recovery Procedures
    10. Media Interactions
  7. Rules and Regulations
    1. Rules and Regulations
  8. IT / Telecommunications
    1. IT / Telecommunications
  9. Tenant Improvements and Alterations
    1. Tenant Improvement and Alterations
  10. Forms
    1. Forms

After-Hours Building Access

Tenant Employee Access

All tenants are required to issue their employees access cards (See the ACCESS CARD & PARKING APPLICATION form in the FORMS section of this manual) in order to receive authorized floor access before and after normal building hours.  Access cards are provided by the Property Management Office.

When an employee leaves your Company, the access card assigned to that person should be retrieved and returned to the Property Management Office.  If it is not possible to retrieve the card, the Property Management Office should be notified in writing so the card may be deactivated in the system.  Please allow 2 business days for access card changes. The access system serves as a deterrent to unauthorized entry into the building; therefore, it is imperative that each tenant provide the Property Management Office with updates of personnel changes as they occur. 

Tenant Vendor Access

All vendors that are requested to perform services for a tenant that involves after-hours access to the building must be pre-authorized. Please complete the After-Hours Access Request form in the FORMS section of this manual and send to the Property Management Office at least 24 hours in advance of work to be performed.